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Refund Policy

Effective Date: 14 May 2025

Thank you for shopping at Colleen Creates. We value your support and are committed to providing high-quality art and customer service. Please read our refund policy carefully before making a purchase.

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General Policy

Due to the nature of our products, not all items are eligible for refunds. This policy outlines the circumstances under which refunds may be granted.

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Physical Products (Originals, Prints, etc.)

We accept return and refund requests under the following conditions:

  • You must contact us within [7/14] days of receiving the item.

  • The item must be returned in its original condition and packaging.

  • Return shipping costs are the responsibility of the customer unless the item was damaged upon arrival.

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds (if approved) will be issued to the original method of payment.

Non-refundable situations include:

  • Buyer’s remorse

  • Damage caused after delivery

  • Returned items not in original condition

 

Digital Downloads

Due to the instant and irrevocable nature of digital downloads, we do not offer refunds on digital products once the file has been delivered or downloaded.

Please review all product details before purchasing. If you have trouble accessing your file or believe you received the wrong item, contact us and we’ll work with you to resolve the issue.

 

Commissions (Custom Artwork)

All commissioned work is non-refundable once work has begun. A non-refundable deposit (typically 50%) is required to start the project. Full payment is due upon completion, before delivery.

Refunds may be considered only if:

  • No work has begun

  • You cancel within [48 hours] of deposit payment

Minor revisions are included in the commission agreement. If you are not satisfied with the result, we encourage open communication during the process to ensure your expectations are met.

 

Damaged or Lost Items

If your physical item arrives damaged or is lost in transit, please contact us within 5 days of delivery with clear photos and your order number. We’ll work with you to offer a replacement or issue a refund, as applicable.

 

Contact Us

If you have any questions about your purchase or this Refund Policy, please contact:

Colleen Creates

Email: colleencreates11@gmail.com
 

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